Goods will be sent to the address supplied by you in your order and stated in your order confirmation. The timescale stated within which you will receive your order is approximate.
If your delivery is outside of England, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any additional charges for custom clearance must be borne by you. Custom policies vary widely from country to country. We advise customers to contact their local customs office for further information.
You should be aware when shipping products internationally, cross-border shipments are subject to opening and inspection by customs authorities.
We use a number of third party agents to ensure your orders are delivered to you in a safe, secure manner and as quickly as possible. Any loss after the item has been dispatched from our website should be reported to us.
During public holidays delivery times will be effected. For instance, we recommend Christmas deliveries are ordered before the 18th December to avoid disappointment (this does not include custom/personalised orders as they would take longer). Also, take into consideration UK bank holidays and order in advance. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 48 hours, however we cannot guarantee delivery as the post may be delayed in your area.
At Sketchbook Illustrated we offer different delivery rates depending on the size and weight of the product and the speed of deliver required. You only have to pay the charge once per item no matter how many you order. However, please contact us if you require any order over 5 of the same item.
We dispatch your order within 48 hours but please allow 3-5 working days for all products to be delivered. Items may be delivered separately to avoid damage in transit.
For deliveries outside of the UK please allow 7-10 working days. Please, check your currency rate before placing an order as we have no control of how PayPal calculates this.
If you’re not completely satisfied with your product(s) and you wish to return them, please follow the procedures below to make sure the process will be handled as efficiently as possible.
If you have not yet received the goods, follow our returns authorisation procedure – contact us via email or phone. We will provide you with a returns authorisation number and details on how and where to send your item. Wrap your item(s) securely with your original invoice and returns authorisation number. You must ensure all goods are packed appropriately to avoid any damage. If you fail to take care of the goods before they are returned to us resulting in damage and/or deterioration, you will be charged for the reduction in value.
Items excluded from the right to cancel include but are not limited to personalised or goods made to specification and vouchers that have expired.
Damage During Delivery
If an item or items reach you in damaged state, is defective, has been incorrectly advertised or isn’t what you ordered. We will issue a full refund or a replacement. Multi-buy items can be returned to us if they are damaged or have a defect. We are able to offer a replacement for faulty items, but due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item only.
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. In this instance we will not refund your return postage costs.
On receipt of your return we will thoroughly check the goods for the damage stated. If the item is found not to be faulty, we will return it to you. You will be liable for the delivery charge, and we will not refund any postage.